Privacy Policy

This Privacy Policy applies to www.pacificresolutions.com

Last update: November 10, 2020

The respect of your privacy is of the utmost importance for Alex Grzybowski & Associates Ltd., who is responsible for this website.

This Privacy Policy aims to lay out :

• the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address. "Personal information" is a synonym for "personal data" within the meaning of the Regulation 2016/679 of the European Union (General Data Protection Regulation);

• your rights regarding your personal information;

• who is responsible for the processing of the collected and processed information;

• to whom the information is transmitted;

• if applicable, the website's policy regarding cookies.

This Privacy Policy complement the Website Terms and Conditions that you may find at the following address: www.pacificresolutions.com/website-terms-and-conditions

1. COLLECTION OF PERSONAL INFORMATION

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Last Name

• First name

• Billing address

• Postal code

• Email address

• Occupation

• Industry 

• Organisation 

• Details relating to your purchase

The personal information we collect is collected through the collection methods described in the following section. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

2. FORMS AND METHODS OF COLLECTION

Your personal information is collected through the following methods: 

• Website registration form

• Order form

• Survey form

We use the collected data for the following purposes: 

• Order tracking & emails

• Statistics

• Contact

• Managing the website

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a Customer Account

• Your Customer Account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

• It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

3. INTERACTIVITY

Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods: 

• Visiting the website

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

4. COOKIES AND LOG FILES

We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience.

Under the General Data Protection Regulation (European Regulation 2016/679), the use of cookies and log files that involves personal information saving and analysis requires your consent.

Your consent is considered to be valid for a maximum period of thirteen (13) months. 

a) Cookies used by the Website

The cookie files used on the Website are the following: 

• IP address

• Pages visited and queries

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

• These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

The use of such files allows us to achieve the following purposes: 

• Order tracking

• Statistical surveys

b) Objection to the use of cookies and log files by the Website

You have the right to object to the recording of these cookies and log files by configuring your web browser.

Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation may not be considered of our making.

5. SHARING PERSONAL INFORMATION

We are committed to not selling to third parties or otherwise commercialize the personal information we collect. However, we may share this information with third parties for the following reasons: 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

6. STORAGE PERIOD OF PERSONAL INFORMATION

The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: 2 years.

7. HOSTING OF PERSONAL INFORMATION

Our website is hosted by: Squarespace Ireland Limited, located at the following address:

Attention: Legal - Privacy Le Pole House Ship Street Great Dublin 8, D08N12C Ireland.

The host may be contacted at the following email: privacy@squarespace.com. 

Personal information we collect and process is transferred to the following countries: United States. 

The transfer of personal information outside of the European Union is justified by the following reasons: The personal information is hosted in Canada because that is where the headquarters of the company are located.

8. CONTROLLER

The "Controller" is: Alex Grzybowski & Associates Ltd. The Controller may be contacted as follows:

Email: info@pacificresolutions.com

Phone: (+1) 250-656-1317

Address: 104 – 9717 Third Street, Sidney, BC, V8L 3A3, Canada

Attention: Pacific Resolutions Privacy Officer

The Controller is in charge of determining the purposes for which personal information is processed and the means at the service of such processing.

If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:

The user must submit a request to the Controller at the email address indicated above.

10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL

You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:

The user must submit a request to the Controller at the email address indicated above.

11. GENERAL PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA UNDER EUROPEAN REGULATION 2016/679

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the following principles:

• Lawfulness, fairness and transparency: your personal data may only be collected and processed with your consent. Every time your personal data is collected, you will be informed that your personal data is collected and for which reasons your personal data is collected;

• Limits purposes: the data is collected and processed for one or more purposes set out in this Privacy Policy;

• Data minimization: only personal data necessary for the purpose to which it is necessary is collected;

• Storage limited in time: personal data is stored for a limited time, of which you are notified;

• Integrity and confidentiality of collected and processed personal data: the Controller is committed to guarantee the integrity and confidentiality of the collected personal data.

In order to be lawful and to comply with Article 6 or European Regulation 2016/679, collection and processing will only occur if one of the following applies:

• You have given your express consent;

• Processing is necessary for the performance of a contract;

• Processing is necessary for compliance with a legal obligation;

• Processing is necessary in order to protect your vital interests or those of another physical person;

• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority;

• Processing is necessary for the purposes of the legitimate interests pursued by the Controller or a third party.

12. ADDITIONAL RIGHTS PURSUANT TO EUROPEAN REGULATION 2016/679

In accordance with European regulation relating to the processing of personal data, you also have the rights listed below.

In order for the Controller to grant your request, you must provide your first and last name, your email address.

The Controller must answer your request within a period of thirty (30) days.

a) Right to portability of personal data

You have the right to request the portability of your personal data held by the Website to another site by following the procedure described below:

The user must submit a request to the Controller at the email address indicated above and include all information on the account.

b) Right of not being the object of a decision based only on automated processing

In accordance with the provisions of the European Regulation 2016/679, you have the right of not being the subject of a decision based solely on automated processing if the decision produces legal effects concerning you or significantly affects you.

c) Right to submit a complaint to the competent authority

In the event that the Controller does not answer your request, you wish to challenge his or her decision or you believe one of your rights has been infringed upon, you have the right to submit a complaint to the competent authority.

13. SECURITY

Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.

To ensure the security of your personal information, we use the following methods: 

• SSL (Security Sockets Layer) Protocol

• Access management - person authorized

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure a complete security and transmitting personal information on the Internet always entail a part of risk.

14. PERSONAL DATA OF MINORS UNDER EUROPEAN REGULATION 2016/679

In accordance with the provisions of Article 8 of Regulation 2016/679, only minors over 15 years of age may consent to the processing of their personal data.

If you are a minor under the age of 15, the consent of a legal representative is required in order for your personal data to be collected and processed.

We reserve the right to verify by any means that you are over 15 years of age or that you have obtained the consent of a legal representative before using our Website.

15. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may be viewed at all times at the following address:

https://www.pacificresolutions.com/privacy-policy

We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.

You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes. 

16. ACCEPTANCE OF OUR PRIVACY POLICY

By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.

17. APPLICABLE LAW

We are committed to respect the legislative provisions as specified in:

Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and/or

Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1 ; and

General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 for the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.