Mediation and Facilitation

Pacific Resolutions’ forte is mediation and facilitation of constructive and innovative solutions to seemingly intractable issues. Our systematic and structured approach proceeds through a sequence of critical steps that move all parties from determination of whether constructive problem solving is appropriate and feasible to implementing a mutually beneficial result.Our mediation and facilitation services cover the following steps which can be delivered as a package or individually.

Conflict Assessment

Conflict analysis including:

  • Issues that need to be addressed and their negotiability
  • Parties – stakeholder mapping (interests, readiness, capacity etc.)
  • Policy context – gaps, constraints, etc.
  • Political context – destabilizing factors
  • Identification of process design parameters

Process Design

  • Developing terms of reference, ground rules, workplan, representation models, broader public participation requirements
  • Consulting with participants regarding process design
  • Handling external communications and advising on media relations
  • Preparation of materials for convening


  • Initiating the process
  • Facilitating agreement on the process design
  • Providing training to orient the participants to the process and reinforce an effective interest based approach

Building Agreement

  • Facilitation of meetings
  • Mediation of difficult issues
  • Shuttle diplomacy
  • Managing a rolling draft
  • Working with parties together and separately (in confidence) to ensure issues, interests and key information is clearly understood and the full range of options is considered.
  • Facilitating public communications and involvement including media relations
  • Assisting with constituency communications and feedback
  • Finalizing agreements – ensuring implementation requirements are addressed
  • Designing ratification processes


  • Facilitating and coordinating ratification processes


  • Facilitating establishment of implementation mechanisms and processes
    Assisting with the design of pragmatic monitoring and evaluation systems

Alternative Dispute Resolution

In addition to designing and implementing collaborative problem solving and negotiation processes Pacific Resolutions also provides other alternative dispute resolution services including:

  • Assessment and design of alternative dispute resolution systems
  • Arbitration services

Successful Projects

Review of Department of Fisheries and Ocean’s Participation Processes


The Department contracted the University of Victoria Institute for Dispute Resolution to conduct an independent public review of its consultation and decision making processes. Pacific Resolutions Directors and Associates provided project management and facilitation support to the initiative and drafted the final report and recommendations.

UN Mediation Standby Team


Member of UN Mediation Support Unit Mediation Stand-by Team. Responsible for assisting with the design and implementation of mediation processes supported by the UN. Principle focus is issues related to transboundary waters in addition to general mediation process design advice. Contract extended beyond the end of the Standby team mandate (April 2009) to December 2009 in order to continue to work with the MSU on a standby basis.

St’at’imc Province of BC Protocol Implementation


Pacific Resolutions assisted in the development of a mutually acceptable approach and principles to resolving land and resource issues between the St’at’imc Nation and the Provincial Government. Multiple agreements and functional working relationships were developed. Ultimately negotiations resulted in a milestone agreement which included a land use plan decision, economic measures and a collaborative decision making process.

Joint Use Agreement Between Tourism Operations


Expansion of backcountry tourism operations in all regions of the province of BC is resulting in increasing conflicts between different types of tourism activities. Operators are required to develop joint use agreements to increase compatibility and sustainability where operations overlap. Pacific Resolutions was retained to mediate joint use agreements among highly conflicted heli-ski and backcountry ski operations in Golden, among snowmobile operations in Revelstoke, and among heli-ski companies, a cat-ski operation, a hunting guide operation and seven snowmobile operations in the Whistler area. Each of these negotiation processes resulted in agreement.

Canadian Roundtable on Social Responsibility and Canadian Extractive Industries Operating in Third World Countries


The Rountable consists of representatives of eight federal government agencies, academia, civil society and the extractive industries (mining industry, mineral exploration industry and oil and gas). Public meetings, facilitated by Pacific Resolutions, were conducted in which the Roundtable heard submissions from over 160 persons.

Coastal and Interior Joint Review of Timber Harvesting Contracts and Subcontracts Regulation


Forest Industry Associations, the IWA-Canada, and Contract Loggers’ Associations developed consensus recommendations, with the assistance of Pacific Resolutions, to amend to the Timber Harvesting Contract and Subcontract Regulation. These recommendations were adopted by the Provincial Government and the regulation was amended accordingly.

Community Sustainability and Mining in Southeastern Venezuela


With support from Business Partners for Development, Placerdome Inc. engaged in consensus building activities at the community level in southeastern Venzuela. Key issues and initiatives included improvements to health care services and facilities development, domestic water supply in local communities and ongoing relations with the small mining operators. The negotiations resulted in agreements involving seven aboriginal and criollio communities, three levels of government, the military, a US based Foundation and Placerdome.

Land and Resource Management Planning Processes


LRMP processes are multi-party round table negotiation processes that address land use issues over large areas of British Columbia. The issues are complex, involving environmental, social and economic variables such as protecting biodiversity and wilderness, while maintaining community stability and economic development opportunities. The processes employ facilitation, mediation and training to assist the parties in resolving these issues by agreement. The Okanagan Shuswap LRMP process reached agreement on their LRMP recommendations in September, 2000. The Lillooet LRMP reached multi-stakeholder agreement to conclude the LRMP on the basis of Final Offer Selection in 2000. Stakeholders coalesced around two options for recommendation to government that reflected an unprecedented degree of common ground. The North Coast LRMP retained Pacific Resolutions to assist in process design, convening and training as well as mediation and facilitation in relation to finalizing recommendations. The Central Coast LRMP Table reached Agreement with mediated support from Pacific Resolutions on an interim plan in March 2001 which resulted in suspension of an international market campaign against coastal forest products from BC and creation of several internationally significant protected Areas – notably the Spirit Bear Protected Area. This agreement was selected by Time Magazine as the “number one” environmental achievement for 1999. More recently, the Central Coast LRMP Process has reached a final Agreement which is now being considered on a Government to Government basis between the Province of BC and relevant First Nations.

Conservation Investments and Incentives Initiative


The Conservation Investments and Incentives Initiative(CIII) is a joint initiative of the Province of British Columbia and a group of philanthropic foundations to ascertain the feasibility of using conservation based investment and financing instruments in coastal British Columbia. The initial phase of this initiative operated through a Steering Committee facilitated by Pacific Resolutions.

Corporate/ENGO Mediation


Pacific Resolutions was retained to mediate ongoing discussions between a major Canadian forest products company and an international environmental organization regarding a variety of conservation issues associated with the company’s operations throughout Canada. The parties have successfully dealt with a number of issues.

Joint Solutions Project


Five forest companies (Weyerhaeuser, Norske Canada , Western Forest Products, Canfor and Interfor) and four Environmental groups (Greenpeace, Sierra Club, Rainforest Action Network and ForestEthics) are undertaking a joint initiative (the Joint Solutions Project) to support the development of an ecosystem based framework for forest management and planning on the central and north coast of British Columbia. Pacific Resolutions has played a key role in facilitating and mediating broad coastal agreements in highly conflicted areas.

Streamside Protection Regulation


Issues associated with implementation of a provincial regulation requiring streamside setbacks in urban areas precipitated a multi-party review of the implementation of the regulation. The review process was structured to produce both consensus recommendations as well as clear definition of the alternative perspectives of the affected parties.

Heli-ski Snowmobile Conflicts


Heli-skiers and snowmobilers are increasingly coming into conflict in eastern BC as a result of improved access and technological improvements to snowmobiles. Both activities support substantial business investments and opportunities as well as millions of dollars in local and provincial economic benefits. The conflicts undermine the quality of these different recreational experiences and threaten the sustainability of the related businesses and economy. The Ministry of Sustainable Resource Management retained Pacific Resolutions to mediate discussions between two major heliski operators and snowmobile representatives from Valemount. The mediation resulted in a comprehensive agreement between the parties which provides for spatial separation of the activities and joint investment in a Community Development Corporation to help develop the snowmobile industry in Valemount.

Nam Chuen Watershed Planning Project, Thailand


This initiative was a multi-stakeholder planning process to develop an integrated natural resources and environmental plan for the Nam Chuen watershed in northeast Thailand. Primary issues included: forest encroachment and degradation, lack of land title and poverty. The process required ongoing facilitation support and technical planning advice delivered in collaboration with a Thai consulting team. Consensus on the plan was developed and the process is now in the implementation and monitoring phase.

Southeast Asia Forum for Peaceful Conflict Management


The Forum is a network of practitioners from eight southeast Asian countries that are committed to working together to increase their capacity to facilitate the peaceful prevention and resolution of conflicts in their countries and in the region. In collaboration with the Khon Kaen Institute for Dispute Resolution in Thailand and the University of Victoria Institute for Dispute Resolution in Canada, Pacific Resolutions convened the Forum and provided facilitation support for the discussions at the convening conference in September 1999.

Myanmar Thailand Natural Gas Pipeline


A consortium of Government Energy Agencies and private Corporations constructed a natural Gas Pipeline from the coast of Myanmar to Thailand to deliver gas to a new gas plant in Thailand. Construction of the pipeline raised a number of issues including allegations of human rights abuses in Myanmar, environmental impacts at various locations, and local community impacts within Thailand. Protests against the completion of the pipeline were staged in Thailand. In an effort to initiate a collaborative effort to resolve key issues in Thailand, a representative of the Senate requested that the Khon Kaen Institute for Dispute Resolution meet with the various parties. The Director of the Institute requested that Pacific Resolutions join the mediation team to provide strategic advice. The Petroleum Authority of Thailand subsequently contracted the Team to convene a cooperative negotiation process amongst all parties.

Khon Kaen Institute For Dispute Resolution II


Pacific Resolutions partnered with the Khon Kaen Institute for Dispute Resolution to develop and deliver a course in conflict prevention and resolution – building peaceful solutions to complex problems. This project was supported by Seafield, a CIDA funded initiative in Southeast Asia. This course was attended by 40 individuals from 10 countries in Southeast Asia.

Nam Chuen Watershed Planning Project – Thailand


Retained by the CIDA NREM project to provide facilitation support and technical planning advice to a multi-stakeholder strategic planning process for the Nam Chuen watershed in northeast Thailand. Primary issues included forest encroachment and degradation of a National Park, lack of land title and poverty. Consensus on the plan was developed in September of 1998.